IzdvojenoTehno

Ovaj broj ni slučajno ne zovite!

Još 2012. godine srpska telekomunikacijska tvrtka “Telenor” upozorila je svoje korisnike da budu pažljivi kada odgovaraju na propuštene pozive iz inozemstva, posebno s pozivnog broja +88… jer postoji mogućnost prijevare. E, to što se tada događalo u mreži “Telenora”, sada se događa u mreži jednog našeg teleoperatera. Naime, potpisnik ovih redaka posljednjih dana dobiva pozive s broja +88…. Mobilni telefon zazvoni samo jednom i veza se prekida, tako da se taj poziv vodi kao propušten. Šteta nastaje ako primatelj poziva nazove taj broj i tada počinje “peglanje” koje će zasigurno opustošiti novčanik onoga tko je nazvao taj fantomski broj +88….

Prijevara i ništa drugo

Pozivi se šalju nasumično s opreme nepoznatog operatera, najčešće iznajmljene, u razne fiksne i mobilne mreže i identificiraju se kao propušteni.

Kada korisnik uzvrati propušten poziv, dobije uobičajeni signal, odaziv govorne pošte ili jednostavno čisti kanal, ali u svakom slučaju uspostavljena je veza i vrijeme trajanja poziva tarifira se po standardnim cijenama za tu zonu međunarodnog razgovora.

Veza koja se uspostavi može biti i satelitska, a u tom slučaju uvijek je riječ o izuzetno udaljenim i samim tim skupim destinacijama. Operateri nisu u mogućnosti blokirati ovakve pozive, među ostalim i zato što uvijek stižu s novih brojeva.

Zbog svega ovoga kontaktirali smo HAKOM (Hrvatska regulatorna agencija za mrežne djelatnosti), kako bi nam pojasnili o čemu se točno radi.

“Poziv koji ste zaprimili spada u pokušaj zlouporabe elektroničkih komunikacija i prijevare korisnika. Pozivanje takvih brojeva (uzvraćanje propuštenog poziva) ili slanje SMS-a može izazvati nekontrolirane troškove pa HAKOM učestalo upozorava sve korisnike da budu oprezni kada dobiju poziv ili poruku s nepoznatog broja, posebno ako su u pitanju međunarodni brojevi.

Prije nego se uzvrati poziv ili poruka, pogotovo ako je poziv trajao izuzetno kratko da se niste ni stigli javiti, predlažemo provjeriti cijenu pozivanja međunarodnog broja s odabranim operatorom.

Općenito, ako postoji sumnja da se radi o zlouporabi ili prijevari s određenog međunarodnog broja, odnosno neželjenoj elektroničkoj komunikaciji, korisnici trebaju obavijestiti svog operatora ili HAKOM kako bi se provjerio promet toga broja i kako bi se u konačnici pozivi prema navedenom broju blokirali u što kraćem vremenu.

I do sada je bilo slučajeva kada se korisnicima na mobilnim uređajima prikazivala informacija o propuštenom pozivu, a uzvraćanje poziva na takve nepoznate brojeve (koji su najčešće međunarodni ili satelitski brojevi) može rezultirati visokim troškovima.

U konkretnom slučaju, riječ je bila o broju koji počinje sa +88xxxxxxxxx, a pozivatelji (prijevara s propuštenim pozivom) ili pošiljatelji SMS poruka (prijevara gdje se korisnik poziva nazvati neki broj) najčešće koriste brojeve dalekih zemalja.

Što se tiče troškova koje takvi pozivi mogu izazvati, sve ovisi kolika je cijena pozivanja takvog broja, odnosno kolika je cijena slanja SMS poruke prema međunarodnim brojevima, a o cijeni se korisnik može informirati u cjeniku, preko internetske stranice ili pozivom službi za korisnike.

Dakle, ako korisnici ne poznaju pošiljatelja SMS poruke, ne bi trebali postupiti kako se od njih u poruci traži, a ako su imali propušten poziv s nekog nepoznatog međunarodnog broja, pogotovo s predbrojem koji i ne poznaju, ne bi trebali poslije uzvratiti poziv. Ako korisnika netko zaista treba, očekivati je da će ponovno pokušati nazvati malo poslije ili poslati poruku zašto ga treba”, kaže se u vrlo iscrpnom odgovoru HAKOM-a.

Da na ovakve “propuštene pozive” ne treba odgovarati ni pozivom ni SMS- om mišljenja je i Đuro Lubura, stalni sudski vještak za telekomunikaciju u Hrvatskoj.

Ne uzvraćajte poziv

– To su u pravilu međunarodni pozivi s dodanom vrijednošću, što znači da će onaj tko odgovori na takav “propušteni poziv” skupo platiti svaku sekundu tog poziva. Radi se o međunarodnim telekomunikacijskim prevarantima koji namjerno na velikom broju telefona naprave propuštene pozive, odnosno nazovu određeni mobilni broj, prekinu nakon prvog zvona, kako bi njihov broj bio prikazan kao propušteni i onda čekaju da “propušteni broj” nazove onaj koga su oni nazvali.

Cijena jednog takvog poziva po minuti može biti 20 do 30 kuna, pa i više, s čime se novčanik “naivca” može dobro isprazniti.

– Bitno je ne uzvrćati na propušteni poziv. Ovakve stvari se vrlo često događaju u svijetu i spadaju u red kriminalnih aktivnosti. Svi oni koji dobiju ovakve “propuštene pozive”, morali bi o njima obavijestiti svog operatera i HAKOM – zaključuje Đuro Lubura.



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